Supplier performance scorecard
Repeat orders should not be approved from memory alone. This scorecard converts the last order cycle into a simple evidence-based supplier performance review covering delivery, quality, communication, document control and recovery behavior.
1 · Score the last order
| Area | Weight | Evidence to review |
|---|---|---|
| Delivery discipline | 20 | Confirmed lead time, production updates, actual ready date, shipment delay reasons. |
| Quality result | 25 | Inspection report, defect rate, sample match, packaging condition, customer feedback. |
| Communication | 15 | Reply speed, written confirmations, clear ownership, escalation response. |
| Document accuracy | 15 | Invoice, packing list, carton marks, certificates, shipping references and correction time. |
| Commercial reliability | 10 | Price stability, payment behavior, bank details, extra charge requests. |
| Recovery behavior | 15 | Corrective action proof, refund/replacement promise keeping, claim closure evidence. |
2 · Rating bands
- 85+Preferred: repeat order allowed, still keep normal gate checks.
- 70–84Watch: repeat order allowed only with clear controls and dated evidence.
- 55–69Restricted: limit order size, add inspection, prepare backup supplier.
- <55Replace: stop repeat order unless management accepts a documented exception.
3 · Review questions
- Did the supplier meet the confirmed ready date or explain delays before they affected shipment?
- Did goods match approved sample, specification, label and packing requirements?
- Were documents correct before balance payment or cargo release?
- Did the supplier resolve defects with evidence instead of vague promises?
- Would a larger order increase risk, or has the supplier earned more volume?
4 · Copy-ready decision note
Supplier: [name]
Last order: [PO / product / date]
Total score: [0–100]
Decision: Preferred / Watch / Restricted / Replace
Required controls before next order: [inspection, document proof, payment hold, sample retest, backup quote]
Operating rule
Update this scorecard after each completed order, claim closure or major recovery event. Use it together with the early-warning log: the log captures weak signals in real time, while this scorecard decides whether the supplier deserves the next order.