Supplier recovery status dashboard
Use this dashboard after a supplier has been restricted, put on watch, or allowed to recover under conditions. It keeps the team from confusing a closed dispute with a recovered supplier.
When to use
- A supplier has a recent claim, late shipment, corrective action, dispute or restricted next-order status.
- Operations need a weekly view of whether recovery evidence is real, missing or worsening.
- Buyers want to know whether to continue watch, cap volume, hold orders, split volume or requalify.
- Multiple owners are tracking quality, delivery, documents, refund, replacement and communication separately.
Default rule
Recovery is not marked green until evidence has been verified across at least delivery, quality, document and communication dimensions. One polite message from the supplier is not recovery evidence.
Status dashboard
| Status | Meaning | Next action |
|---|---|---|
| Red · relapsing | New failures appear while old obligations remain open. | Hold new PO, escalate owner review, activate backup path. |
| Amber · stuck | Supplier communicates but proof, shipment, refund or correction is late. | Keep restriction, set dated proof demand, reduce order exposure. |
| Amber+ · improving | Some evidence is verified, but not enough for normal ordering. | Allow capped or conditional work only with inspection gates. |
| Green · controlled recovery | Evidence is verified and no relapse signal appears in the review window. | Move to small repeat-order test; keep dashboard review active. |
| Closed · requalified | Recovery test passed and owners approve ordinary repeat-order process. | Archive dashboard row and update the repeat-order approval matrix. |
Dashboard columns
- Supplier, category, owner, last incident and current restriction level.
- Recovery status: red, stuck, improving, controlled recovery or closed.
- Evidence received: corrective action, replacement, refund, shipment, inspection, document or communication proof.
- Missing proof, relapse signals, next review date and next-order decision.
- Backup supplier status and maximum allowed exposure until recovery closes.
Copy-ready status line
“Supplier [name] recovery is [status]. Verified evidence: [proof]. Missing proof: [gap]. Relapse signal: [yes/no + detail]. Current restriction: [level]. Next-order decision: [hold/cap/conditional/test]. Review owner/date: [name/date].”
Connected workflow
Recommended sequence: close or document the dispute, assign next-order restriction, monitor recovery status, run a controlled repeat-order test, then requalify only if evidence remains clean through the review window.
Connected tools: supplier next-order restriction register, supplier recovery follow-up calendar, post-claim requalification scorecard, and repeat order approval matrix.